Frequently Asked Questions
Frequently Asked Questions
Shipping
How long does it take to receive my order?
All items at Loopelle Studio are handcrafted to order. Please allow 5–10 business days for your order to be made and prepared for shipment. Once shipped, estimated delivery times are 3–7 business days within the United States and 10–21 business days for international orders.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and order weight. You will see the exact shipping cost before completing your purchase.
Do you ship internationally?
Yes, we ship internationally. Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery. These charges are determined by your local customs authority and are not included in your order total.
Will I receive tracking information?
Yes. Once your order ships, you will receive a confirmation email with your tracking information.
What if my package is lost or delayed?
If your package appears lost or significantly delayed, please contact us at our contact page and we will do our best to resolve the issue.
Returns & Refunds
What is your return policy?
Because all of our pieces are handcrafted to order, we generally do not accept returns or exchanges for change of mind. Please review product descriptions, photos, and sizing information carefully before placing your order.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and a clear photo of the damage or defect. We will work with you to offer a replacement, repair, or refund at our discretion.
What if I received the wrong item?
If you received the wrong item, please contact us within 7 days of delivery and we will make it right at no additional cost to you.
Can I cancel my order?
Orders may be cancelled within 24 hours of purchase for a full refund. After this window, production may have already begun and cancellations may not be possible.
How long do refunds take?
Approved refunds are processed to your original payment method within 5–10 business days.
Are there any non-refundable items?
Yes. Digital downloads (crochet patterns) are non-refundable once accessed or downloaded. Custom or personalized orders are also non-refundable.
Sizing
How do I know which size to order?
Each product listing includes detailed sizing information in the product description. Please review measurements carefully before ordering, as items are made to order and we cannot accept returns for sizing issues.
Do you offer custom sizing?
For custom sizing inquiries, please reach out via our contact page before placing your order and we will do our best to accommodate your request.
Products
Are all products truly handmade?
Yes! Every item in our shop is individually handcrafted with care. Because of the handmade nature of our products, slight variations in color, texture, or size may occur — this is part of what makes each piece unique.
Do you sell digital crochet patterns?
Yes, we offer digital crochet patterns as downloadable files. Please note that digital downloads are non-refundable once accessed or downloaded.
Contact
How do I get in touch?
You can reach us through our contact page. We are a small business and we truly care about your experience — we will always do our best to help. 🌸
Frequently Asked Questions
Shipping
How long does it take to receive my order?
All items at Loopelle Studio are handcrafted to order. Please allow 5–10 business days for your order to be made and prepared for shipment. Once shipped, estimated delivery times are 3–7 business days within the United States and 10–21 business days for international orders.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and order weight. You will see the exact shipping cost before completing your purchase.
Do you ship internationally?
Yes, we ship internationally. Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery. These charges are determined by your local customs authority and are not included in your order total.
Will I receive tracking information?
Yes. Once your order ships, you will receive a confirmation email with your tracking information.
What if my package is lost or delayed?
If your package appears lost or significantly delayed, please contact us at our contact page and we will do our best to resolve the issue.
Returns & Refunds
What is your return policy?
Because all of our pieces are handcrafted to order, we generally do not accept returns or exchanges for change of mind. Please review product descriptions, photos, and sizing information carefully before placing your order.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and a clear photo of the damage or defect. We will work with you to offer a replacement, repair, or refund at our discretion.
What if I received the wrong item?
If you received the wrong item, please contact us within 7 days of delivery and we will make it right at no additional cost to you.
Can I cancel my order?
Orders may be cancelled within 24 hours of purchase for a full refund. After this window, production may have already begun and cancellations may not be possible.
How long do refunds take?
Approved refunds are processed to your original payment method within 5–10 business days.
Are there any non-refundable items?
Yes. Digital downloads (crochet patterns) are non-refundable once accessed or downloaded. Custom or personalized orders are also non-refundable.
Sizing
How do I know which size to order?
Each product listing includes detailed sizing information in the product description. Please review measurements carefully before ordering, as items are made to order and we cannot accept returns for sizing issues.
Do you offer custom sizing?
For custom sizing inquiries, please reach out via our contact page before placing your order and we will do our best to accommodate your request.
Products
Are all products truly handmade?
Yes! Every item in our shop is individually handcrafted with care. Because of the handmade nature of our products, slight variations in color, texture, or size may occur — this is part of what makes each piece unique.
Do you sell digital crochet patterns?
Yes, we offer digital crochet patterns as downloadable files. Please note that digital downloads are non-refundable once accessed or downloaded.
Contact
How do I get in touch?
You can reach us through our contact page. We are a small business and we truly care about your experience — we will always do our best to help. 🌸