Frequently Asked Questions

Orders & Made-to-Order

What does "made to order" mean?

Every piece at Loopelle Studio is handcrafted just for you after you place your order. This means your item is made fresh — not pulled from a shelf — so please allow a few days for it to be made before it ships.

How long does it take to receive my order?

Most orders are made and shipped within 3–7 business days. Once shipped, delivery typically takes an additional 3–5 business days depending on your location.

Can I request a custom color or design?

We love custom requests! Please reach out via our Contact page before placing your order and we'll do our best to accommodate you.

Materials & Care

What materials do you use?

Our jewelry is handcrafted using high-quality soft yarn and finished with sturdy, tarnish-resistant hardware (hooks, rings, and clasps). Each piece is lightweight and designed to be both beautiful and durable.

How do I care for my crochet jewelry?

To keep your piece looking its best:

  • Store in a dry place away from direct sunlight
  • Avoid contact with water, perfume, and lotions
  • Handle gently — do not pull or stretch the yarn
  • Store flat or in a small pouch to maintain shape

Shipping

Do you ship internationally?

Yes! We ship worldwide. International shipping times vary by destination. Please note that customs fees or import duties may apply and are the responsibility of the buyer.

Will I get a tracking number?

Yes, you'll receive a shipping confirmation email with a tracking number once your order is on its way.

Returns & Issues

What is your return policy?

Because each item is made to order, we do not accept returns or exchanges unless the item arrives damaged or defective. If there's an issue with your order, please contact us within 7 days of delivery and we'll make it right.

My item arrived damaged — what do I do?

We're so sorry to hear that! Please contact us with a photo of the damage and your order number, and we'll send a replacement or issue a refund promptly.

Still have questions?

We'd love to hear from you! Send us a message and we'll get back to you as soon as possible. 🌸

Orders & Made-to-Order

What does "made to order" mean?

Every piece at Loopelle Studio is handcrafted just for you after you place your order. This means your item is made fresh — not pulled from a shelf — so please allow a few days for it to be made before it ships.

How long does it take to receive my order?

Most orders are made and shipped within 3–7 business days. Once shipped, delivery typically takes an additional 3–5 business days depending on your location.

Can I request a custom color or design?

We love custom requests! Please reach out via our Contact page before placing your order and we'll do our best to accommodate you.

Materials & Care

What materials do you use?

Our jewelry is handcrafted using high-quality soft yarn and finished with sturdy, tarnish-resistant hardware (hooks, rings, and clasps). Each piece is lightweight and designed to be both beautiful and durable.

How do I care for my crochet jewelry?

To keep your piece looking its best:

  • Store in a dry place away from direct sunlight
  • Avoid contact with water, perfume, and lotions
  • Handle gently — do not pull or stretch the yarn
  • Store flat or in a small pouch to maintain shape

Shipping

Do you ship internationally?

Yes! We ship worldwide. International shipping times vary by destination. Please note that customs fees or import duties may apply and are the responsibility of the buyer.

Will I get a tracking number?

Yes, you'll receive a shipping confirmation email with a tracking number once your order is on its way.

Returns & Issues

What is your return policy?

Because each item is made to order, we do not accept returns or exchanges unless the item arrives damaged or defective. If there's an issue with your order, please contact us within 7 days of delivery and we'll make it right.

My item arrived damaged — what do I do?

We're so sorry to hear that! Please contact us with a photo of the damage and your order number, and we'll send a replacement or issue a refund promptly.

Still have questions?

We'd love to hear from you! Send us a message and we'll get back to you as soon as possible. 🌸